Genpact Virtual Drive For Technical Support_Voice|10 Oct’24

The Technical Support function at Genpact makes a speciality of supplying splendid customer support by using troubleshooting and resolving technical troubles associated with hardware and software programs. You will assist clients thru smartphone, electronic mail, and chat, addressing worries with merchandise along with Intel hardware (processors, NUCs, snap shots, Ethernet merchandise), OEM gadgets, and software structures. Key duties consist of diagnosing technical troubles, accomplishing far off sessions for issue decisions, and maintaining precise case documentation. Strong communique, hassle-solving capabilities, and fundamental expertise of Windows OS, Microsoft Office, and hardware troubleshooting is important. This position calls for multitasking, collaboration, and adaptableness in a quick-paced environment.

• Job Title: Technical Support 
• Company: Genpact
• Experience: Freshers 
• Location: Bengaluru
• Education: Any Graduate
• Industry type: BPO/Call Center 

About Company 

Genpact is a global professional services company that drives digital-led innovation and digitally-enabled smart operations for clients at some stage in several industries. Founded in 1997 as a unit internal General Electric, Genpact spun off as an impartial enterprise in 2005 and is publicly listed on the New York Stock Exchange underneath the ticker photograph “G.” Today, with over one hundred twenty five,000 employees throughout 30+ worldwide locations, Genpact companions with some of the largest institutions, which includes the Fortune Global 500, assisting them navigate complicated worrying conditions in digital transformation, system optimization, and consumer-centric solutions.

Job Description of Technical Support Voice

Genpact is organising a virtual hiring force for freshers to sign up for as Process Associates within the Technical Support location. The drive may be finished on October 10, 2024, and is particularly for the Bangalore place. This role is right for candidates obsessed on generation, customer support, and troubleshooting, imparting a chance to paintings in a dynamic environment and construct a long-term profession in the IT offerings enterprise.

Responsibilities of Technical Support Genpact For Freshers 

The Process Associate function within the technical resource institution at Genpact will embody a large range of obligations aimed closer to solving customer problems, presenting technical solutions, and making sure clean client interactions. Here’s an in depth examine the responsibilities:

1. Provide Technical Support for Onboard Fleet Services Component: Troubleshoot client problems related to fleet offerings software program software, addressing issues which consist of price troubles, product functionality, and widespread inquiries. 

2. Support for Mobileye eight Connect Hardware: Offer technical help associated with Mobileye eight Connect hardware, ensuring right operation, set up, and troubleshooting for customers.

3. Pre-sales Support for Onboard Fleet Services: Respond to inquiries from ability customers approximately onboard fleet services, assisting in explaining competencies, answering questions, and supplying product demonstrations.

4. Assist with Intel Hardware Queries: Provide technical guide for Intel hardware, such as NUCs (Next Unit of Computing), processors, wi-fi additives, images answers, and Ethernet products.Support troubleshooting for OEM (Original Equipment Manufacturer) merchandise along with laptops.

5. Resolve Customer Issues via Multiple Channels: Handle client queries through multiple channels, including smartphone, chat, and e-mail, making sure fast and powerful resolutions.

6. Conduct Remote Access Sessions (RAS): Utilise far off get entry to equipment to troubleshoot client gadgets at the same time as important, addressing troubles that can not be solved thru normal communication strategies.

7. Manage Daily Call Targets: Expected to cope with 25 to 30 calls consistent with day, preserving an average cope with time (AHT) of 6-9 minutes in keeping with name.

8. Perform Follow-ups: Engage in comply with-u.S.Via e-mail and call on unresolved times, making sure customers’ issues are addressed very well and to their pride.

9. Create Knowledge Base Articles: Document answers and not unusual troubleshooting steps to create useful courses and articles for both inner use and customer self-carrier alternatives. 

10. Lead Lean and Transformation Projects: Identify possibilities for process improvements and lead projects geared toward optimising workflows, growing efficiency, and enhancing consumer satisfaction.

Qualifications for Technical Support Voice 

Genpact seems for applicants who possess the subsequent qualifications and skills to be triumphant within the role of a Process Associate for Technical Support:

Educational Background: A Bachelor’s diploma is compulsory for this feature. Graduates from all disciplines are welcome, even though candidates with technical ranges together with B.Tech, BCA, or B.Sc. Computer Science might be given preference.

Preferred Qualifications: Prior information of computing device or server systems and experience troubleshooting hardware is a delivered benefit, even though no longer compulsory.Experience in handling a couple of instances concurrently in a quick-paced surroundings.

Technical Knowledge: Basic familiarity with Microsoft Office devices, collectively with Word, Excel, and PowerPoint.Fundamental know-how of Windows Operating Systems.Basic records of Intel hardware which include NUCs, processors, wi-fi and snap shots additives, and Ethernet products.

Skills required For Technical Support Voice

1. Communication Skills: Strong verbal and written verbal exchange capabilities in English are vital. The candidate must be capable of honestly articulating answers and interacting with clients efficiently.

2. Customer Service Orientation: An actual interest in helping customers resolve issues and a commitment to imparting an excellent purchaser experience.

3. Multitasking Ability: Candidates must be capable of controlling more than one priority right away, balancing smartphone calls, chats, and emails even as ensuring an excessive level of client satisfaction.

4. Analytical Skills: The potential to research problems, expect severely, and follow troubleshooting techniques effectively is important for this technical assistance position.

Benefits of Working at Genpact

Genpact offers quite a number of blessings to its personnel, ensuring a supportive and dynamic work environment. Here are some of the important issue advantages of turning into a member of Genpact:

1. Comprehensive Training and Development: Genpact invests inside the continuous gaining knowledge of and development of its personnel. Freshers will obtain awesome onboarding and education, which include technical skills and tender abilities education, to ensure they may be properly-ready to deal with their obligations.

2. Career Growth Opportunities: Genpact is known for promoting from the inside. Employees who monitor sturdy overall performance and an ardour for increase might also have ok possibilities to boost their careers in technical guidance or other areas within the agency.

3. Work-Life Balance: Genpact ensures that its employees hold a healthy paintings-lifestyle stability. With 24/7 shifts, the organisation offers flexibility in work hours, permitting employees to manipulate non-public commitments efficiently.

4. Health and Wellness Benefits: Comprehensive health and properly being packages, including scientific health insurance, intellectual health sources, and health projects, are to be had to support worker nicely-being.

5. Inclusive and Diverse Workplace: Genpact fosters an inclusive work environment that values variety and promotes equality. The agency encourages employees from all backgrounds, including several genders, ethnicities, and abilities, to thrive in their careers.

6. Recognition and Rewards: High-performing employees are recognized and rewarded via numerous incentive applications, together with performance bonuses, employee awards, and extraordinary blessings.

7. Global Exposure: As a worldwide organisation, Genpact gives personnel the possibility to collaborate with colleagues from spherical sectors, presenting exposure to worldwide markets and clients.

8. Commitment to Sustainability and CSR: Genpact is deeply dedicated to agency social obligation (CSR) and sustainability projects. Employees are endorsed to participate in community outreach applications, volunteer art work, and sustainability duties.

What is the Salary of Technical Support Voice at Genpact?

The profits for a Technical Support function at Genpact can range relying on elements along with location, enjoy, and the specific team. However, for freshers or  access-level Process Associates  in Technical Support roles, the earnings typically ranges between ₹2.5 to ₹4.0 lakhs consistent with annum.Experienced candidates or the ones in more senior roles, including Technical Support Engineers or Team Leads, might also earn higher salaries, usually ranging among ₹4.0 to ₹7.0 lakhs in line with annum, depending on their know-how and years of enjoyment

How to crack Genpact Interview?

To crack a Genpact interview, cognizance on those key techniques:

1. Research the Company: Understand Genpact’s offerings, values, and latest projects.

2. Prepare for Common Questions: Practice responses for behavioural (STAR method) and technical questions relevant to the role.

3. Showcase Technical Skills: Be ready to illustrate troubleshooting information and expertise of operating systems and hardware.

4. Emphasise Communication Skills: Communicate simply and hopefully, highlighting your customer service abilities.

5. Ask Insightful Questions: Prepare considerate questions about the role and enterprise lifestyle to reveal engagement.

6. Stay Positive and Professional: Maintain a superb attitude and get dressed correctly for the interview.

Drive Details:

Date: October 10, 2024

Time: 11:00 AM to 12:30 PM

Location: Virtual (thru Zoom)

Zoom ID: [https://genpact.Zoom.Us/j/3157566297](https://genpact.Zoom.Us/j/3157566297)Work Location: Bangalore (Work from Office most effective)

For extra records, visit [www.Genpact.Com](https://www.Genpact.Com)and observe Genpact on Twitter, LinkedIn, Facebook, and YouTube

Click Here to Apply Now

Other Jobs:

GoGuardian Hiring Customer Success Manager Job

HDFC Bank Hiring For Sales Manager in Mumbai

American Express Hiring Digital Product Management Job

Content Moderation/Digital marketing at Cognizant For Freshers