
- August 17, 2024
- By Vinita Indriya
- 190
- Blog, Jobs
Tech Mahindra Hiring International Voice Process| New Vacancy
- Job Description: Tech Mahindra International Voice Process
- Company: Tech Mahindra
- Degree: 12th pass/Any Graduate Can Apply
- Salary: Rs. 23,000 – 47,000/- PM
- Job Type: Full Time
- Location: Hybrid/Remote
- Experience: Entry Level to Mid Level
Table of Contents
ToggleCompany Overview
Tech Mahindra, a part of the Mahindra Group, is a multinational conglomerate installed in Pune, India. The corporation is a leading corporation of IT services and consulting, providing modern answers that empower international agencies.
With a presence in over ninety worldwide locations and a group of personnel exceeding 141,000 professionals, Tech Mahindra is known for its client-centric approach and determination to hand over first-rate IT offerings all through several sectors, together with telecommunications, healthcare, financial offerings, manufacturing, and more.
Job Overview: International Voice Process
Tech Mahindra’s International Voice Process is a critical part of the corporation’s global operations, which specialize in handing over first-rate customer support and technical guidance to customers across the world. The position requires splendid conversation talents, deep information on customer service requirements, and the potential to address complicated consumer queries and troubles.
As an International Voice Process Executive at Tech Mahindra, you will be answerable for dealing with inbound and outbound calls for international customers. Your number one position will contain providing green and powerful customer support, troubleshooting technical troubles, and making sure purchaser delight.
This function requires notable verbal communication talents in English, the potential to work in fast-paced surroundings, and the strength of mind to preserve the excessive requirements of a career first-class.
Key Responsibilities: International Voice Process
1. Customer Interaction:
- Handle incoming and outgoing calls to and from international customers professionally and courteously.
- Understand purchaser goals and provide accurate facts about merchandise, offerings, and answers.
- Ensure first-call choice with the resource of successfully addressing client queries and troubles.
- Escalate complicated problems to the ideal department or manager at the same time as crucial.
2. Technical Support:
- Assist customers with troubleshooting and resolving technical problems related to services or products.
- Guide customers through step-by-step solutions over the phone, ensuring clarity and facts.
- Utilize organization assets and equipment to diagnose and resolve client issues effectively.
- Document and song all consumer interactions and technical troubles within the organization’s CRM gadget.
3. Sales and Upselling:
- Identify possibilities to upsell or skip-sell greater products or services in the course of consumer interactions.
- Provide customers with information about promotions, reductions, and new product launches.
- Achieve personal and enterprise profit goals through effectively promoting relevant offerings.
4. Quality Assurance:
- Maintain excessive necessities of issuer extraordinary via adhering to organization regulations and strategies.
- Participate in regular training durations to stay updated on product know-how and customer service strategies.
- Ensure compliance with all regulatory requirements associated with global voice approaches.
- Conduct everyday self-reviews and take part in typical standard overall performance opinions to find out areas for development.
5. Customer Relationship Management:
- Build and keep high-quality relationships with customers by way of manner of providing normal and dependable carriers.
- Follow up with customers to ensure that their problems are resolved to their satisfaction.
- Handle client court docket cases with empathy and professionalism, aiming to turn terrible studies into excessively satisfactory ones.
- Collect client comments and provide insights to the management team to enhance issuer transport.
5. Team Collaboration:
- Work intently with different institutions individuals and departments to make sure a persevering patron revels in.
- Share awesome practices and knowledge with colleagues to beautify regular group performance.
- Participate in organization conferences, schooling durations, and distinct collaborative sports.
- Support new institution people by supplying guidance and help inside the course in their onboarding method.
6. Data Management and Reporting:
- Accurately input and preserve client statistics in the employer’s CRM device.
- Generate reviews on name metrics, consumer feedback, and extraordinary applicable facts as required.
- Analyze name information to understand tendencies, normal issues, and possibilities for development.
- Provide ordinary updates to supervisors and management on key basic performance signs and symptoms and symptoms (KPIs).
Skills and Qualifications: International Voice Process
1. Communication Skills:
Excellent verbal communique skills in English, with an easy and unbiased accessory.
Ability to concentrate actively, understand consumer desires, and reply successfully.
Strong writing capabilities for documenting client interactions and growing reviews.
2. Technical Proficiency:
Basic know-how of laptop systems, software program packages, and networking thoughts.
Ability to troubleshoot technical issues with the usage of furnished gear and belongings.
Familiarity with CRM systems and unique customer support software software applications is a plus.
3. Customer Service Orientation:
An actual passion for assisting customers and presenting excellent providers.
Patience, empathy, and the capability to deal with difficult purchaser interactions with professionalism.
Strong trouble-fixing capabilities and the capability to anticipate in your ft.
4. Sales and Upselling Abilities:
Confidence in selling products and services to customers inside the path of interactions.
Ability to choose out consumer wishes and wholesome them with suitable answers.
A results-orientated thoughts-set with a focus on accomplishing income targets.
5. Adaptability and Flexibility:
Willingness to paintings in rotational shifts, which include night time shifts, weekends, and vacations.
Ability to conform to converting techniques, era, and customer needs.
Resilience in managing immoderate-strain situations and meeting tight final dates.
6. Teamwork and Collaboration:
A sturdy crew player with the capability to paint collaboratively with others.
Willingness to percentage information and assist colleagues in accomplishing not unusual goals.
Openness to receiving comments and actively taking element in organization sports activities activities.
7. Attention to Detail:
The high diploma of accuracy in documenting patron interactions and preserving facts.
Ability to conform with techniques and suggestions meticulously to ensure compliance.
A keen eye for identifying discrepancies and taking corrective motions.
8. Educational Qualifications
A bachelor’s diploma in any region is favored.
Prior enjoy in a global voice approach or customer support position is exceptional but now not obligatory.
Training and Development
Tech Mahindra is dedicated to the non-prevent improvement of its personnel. As an International Voice Process Executive, you may undergo comprehensive education packages designed to enhance your communication abilities, technical knowledge, and customer support abilities. Training will cover a wide type of subjects, on the aspect of product information, troubleshooting techniques, income strategies, and compliance necessities.
Career Growth Opportunities
Tech Mahindra values the boom and development of its personnel. As you gain experience within the International Voice Process role, there are various opportunities for professional improvement inside the organisation. Potential profession paths encompass:
- Senior Voice Process Executive: Take on more complex client interactions and mentor new institution participants.
- Team Leader: Led a hard and fast-of-voice approach to executives, manipulated ordinary overall performance, and made sure the shipping of amazing service.
- Quality Analyst: Focus on monitoring and enhancing the brilliance of purchaser interactions and making sure compliance with company necessities.
- Training and Development Specialist: Design and supply education packages to enhance the skills of voice method executives.
Operations Manager: Oversee the operations of the voice manner organization, manipulate assets, and pressure strategic obligations.
Company Culture and Work Environment
At Tech Mahindra, we believe in growing an effective and inclusive painting environment wherein employees experience value and stimulation. Our organization’s subculture is built at the standards of collaboration, innovation, and consumer-centricity.
As an International Voice Process Executive, you’ll be a part of a dynamic and numerous institution that is captivated with handing over wonderful customer support. We inspire open conversation, non-stop gaining knowledge of, and the pursuit of excellence in the entire issue we do.
Employee Benefits: International Voice Process
Tech Mahindra gives a comprehensive blessings package to its employees, which includes:
- Competitive Salary: Attractive repayment package with overall performance-primarily based absolutely without a doubt incentives.
- Health Insurance: Comprehensive medical insurance for personnel and their dependents.
- Retirement Benefits: Provident fund and extraordinary retirement monetary savings plans.
- Work-Life Balance: Paid time without work, bendy painting schedules, and manual for existence stability.
- Employee Assistance Programs: Access to counseling and help offerings for private and professional well-being.
- Learning and Development: Opportunities for non-stop getting to know through training applications, certifications, and e-learning structures.
How to Apply for the International Voice Process?
If you’re obsessed with customer support, have personal robust conversation skills, and are eager to work in a dynamic worldwide environment, we invite you to apply for the International Voice Process Executive function at Tech Mahindra. To look at, please submit your resume and a cowl letter detailing your relevant enjoy and why you’re excellent in shape for this position.
Conclusion: International Voice Process
Joining Tech Mahindra as an International Voice Process Executive offers you the possibility to be a part of a worldwide enterprise corporation that values excellence, innovation, and patron pride.
You may have the threat to paint with a numerous institution of professionals, enlarge your abilities, and beef up your career within the ever-evolving undertaking of customer service. We sit up to welcome you to our team and support you in achieving your career dreams with Tech Mahindra.
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