Genpact Mega Walk In Drive For Order Management| Hyderabad

About Genpact :

Genpact Mega Walk In Drive For Order Management is a worldwide professional services industrial organization employer that drives virtual-led innovation and digitally-enabled smart operations for businesses internationally. With long-term of enjoy, Genpact combines deep agency information with modern-day generation to convert how agencies’ characteristic and deliver prices to clients.

The organization originated as a commercial enterprise unit of General Electric in 1997 and emerged as an independent entity in 2005. Today, Genpact operates in more than 30 global places, with over one hundred fifteen,000 personnel serving customers inside the course of numerous industries, together with banking, monetary offerings, healthcare, consumer devices, and manufacturing.

• Job Company: Genpact Company
• Experience : 0-5 years
• Education: Any Degree Graduation
• Employment Type: Full-time
• Salary: Not Disclosed
• Vacancy: 1 Vacancies
• Location: Hyderabad

About the Role: Order Management at Genpact:

The Order Management function at Genpact is an important feature that guarantees the smooth and inexperienced processing of consumer orders. The Genpact Mega Walk-In Drive For Order Management function is right for human beings with sturdy organizational and communique talents, an element-orientated mindset, and the capability to thrive in brief-paced, dynamic surroundings. Genpact is searching out specialists who can manipulate order processing from prevention to surrender, ensuring that consumer necessities are met, and any troubles are at once resolved.

Key Responsibilities :

Order Processing :

• Manage and way patron orders efficaciously, ensuring that they will be entered into the system effectively and right away.
• Verify the completeness and accuracy of orders, Genpact Mega Walk In Drive For Order Management which incorporates product data, quantities, transport statistics, and fee phrases.
• Collaborate with bypass-practical organizations which encompass supply chain, logistics, and profits to make certain that orders are fulfilled in keeping with client expectancies.

Customer Communication :

• Serve as the number one detail of contact for customers regarding their orders, supplying well-timed updates on order repute, delivery facts, and any capability delays.
• Address patron inquiries and troubles associated with order discrepancies, delivery problems, or product availability, ensuring prompt preference.
• Maintain outstanding consumer relationships thru using delivering extraordinary enterprise business enterprise and guidance.

Inventory and Stock Management :

• Coordinate with the stock and deliver chain companies to make sure that the vital merchandise are in inventory to fulfill order desires.
• Monitor inventory degrees and collaborate with procurement companies to avoid stockouts or extra inventory.
• Update inventory statistics to mirror real-time stock ranges after orders are fulfilled.

Documentation and Reporting :

• Ensure that all crucial documentation, which includes invoices, shipping files, and order confirmations, is organized and filed efficiently.
• Maintain correct records of all order transactions and client communications to facilitate reporting and common everyday typical overall performance evaluation.
• Prepare regular evaluations on order recognition, backlog, and key average performance signs (KPIs), figuring out areas for improvement.

Problem Solving and Issue Resolution :

• Identify and deal with any problems that could upward thrust up at a few degrees in the order processing cycle, along with discrepancies in product availability, charge, or shipping schedules.
• Work cautiously with the logistics institution to treat transport-associated problems, ensuring that clients acquire their orders on time.
• Proactively understand technique inefficiencies and suggest enhancements to decorate order accuracy and patron pride.

Compliance and Adherence to Standards :

• Ensure that everyone’s orders observe corporation policies and outside rules, collectively with Genpact Mega Walk In Drive For Order Management delivery rules, exchange compliance, and rate terms.
• Adhere to Genpact’s preferred on foot techniques (SOPs) for order manipulate, making sure consistency and exquisite in issuer transport.
• Participate in normal audits and excellent checks to make certain that every one strategies are being located effectively.

Collaboration with Internal Teams :

• Work carefully with earnings, advertising and advertising and advertising, and product groups to make certain alignment amongst consumer expectancies and internal abilities.
• Provide remarks to the product and profits businesses primarily based definitely totally on customer interactions, helping to inform destiny product offerings or promotional techniques.
• Collaborate with IT organizations to troubleshoot machine-associated issues and enhance order manipulation software program software software functionalities.

Skills and Qualifications :

Educational Background :

• A bachelor’s diploma in company administration, supply chain manipulation, or an associated vicinity is desired. However,  Genpact Mega Walk-In Drive For Order Management And candidates with applicable artwork and one-of-a-kind instructional backgrounds furthermore may be considered.

Experience :

• Previous enjoy so as managing, customer service, or delivery chain control is a plus.
• Experience in running order management systems (OMS) or organization useful resource plans (ERP) systems, alongside SAP, Oracle, or special similar systems, is useful.

Technical Skills :

• Proficiency in Microsoft Office, specifically Excel, for managing statistics and producing critiques.
• Familiarity with order processing and stock manipulation software software programs is nice.

Communication Skills :

• Excellent written and verbal exchange competencies to interact efficaciously with customers and internal stakeholders.
• Ability to address hard conversations with customers in a professional and answer-orientated way.

Problem-Solving Abilities :

• Strong analytical and hassle-solving talents to short find out problems and locate into impact answers.
• Ability to work under strain and control a couple of priorities simultaneously.

Attention to Detail :

• An element-orientated thoughts-set is important because it wants to process orders, maintain records, and ensure consumer delight.
• Ability to discover inconsistencies in orders, documentation, or inventory data and take corrective motions as desired.

Customer-Centric Mindset :

•  A robust awareness on purchaser delight, with the capacity to count on purchaser goals and provide exceptional service.
• Ability to supply collectively and hold sturdy relationships with clients, making sure prolonged-term loyalty.

Time Management and Organization :

• Strong organizational competencies and the functionality to manipulate time correctly to satisfy order final dates.
•  Ability to prioritize duties and paintings efficaciously in an immoderate-quantity, fast-paced surroundings.

Career Growth Opportunities :

Working in Order Management at Genpact offers huge possibilities for career development.  Genpact Mega Walk In Drive For Order Management you advantage revel in and boom your skills, you may improvement into senior roles together with:

Senior Order Management Specialist : Taking on greater complicated debts, managing escalations, and primary responsibilities to enhance the order manipulate way.

Supply Chain Manager: Overseeing broader factors of the supply chain, along with detail procurement, logistics, and inventory manipulation.

Customer Service Manager: Leading a team of customer support or order control representatives and the usage of responsibilities to decorate purchaser pleasure.

Project Manager: Led pass-beneficial duties related to approach improvements, tool upgrades, or customer onboarding.

Why Join Genpact? :

Genpact offers dynamic and inclusive artwork surroundings that value innovation, teamwork, and personal boom. Employees have to get proper entry to non-prevent learning opportunities, training packages, and career development sources.  Genpact Mega Walk In Drive For Order Management The agency organization’s strength of thoughts to virtual transformation guarantees that employees are on the main edge of commercial enterprise employer tendencies, strolling with modern era and methodologies.

Genpact is likewise seen for its sturdy manner of lifestyles of collaboration and range. Genpact Mega Walk In Drive For Order Management Employees come from a large form of backgrounds and produce precise perspectives to the desk, fostering creativity and problem-solving. The company promotes wholesome artwork and lifestyle stability and gives aggressive compensation and benefits packages.

By turning into a member of Genpact, you end up a part of a international organization this is shaping the destiny of corporation operations. Whether you’re obsessed with customer service, supply chain control, or digital transformation, Genpact gives the platform and assists to increase you.

Click Here to Apply Online 

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